Refund Policy

Last updated: July 18, 2026

1. When You Can Get a Refund

We offer refunds in the following situations:

• Court rejection due to formatting: If the court rejects your Answer document because of a formatting error on our part (not because of incorrect information you provided), we will refund your full payment.
• Technical failure: If you were charged but never received your document due to a system error, we will refund your payment or regenerate your document at no cost.
• Duplicate charge: If you were accidentally charged twice for the same document, we will refund the duplicate charge.

2. When You Cannot Get a Refund

Refunds are not available in the following situations:

• You provided incorrect information (wrong case number, wrong court, wrong party names, etc.)
• You missed your filing deadline because you waited too long to file (our deadline calculator is informational only)
• You changed your mind about filing bankruptcy or responding to the complaint after generating the document
• The court rejected your Answer because of local rules we couldn't have known about (some courts have unique local formatting requirements)
• More than 7 days have passed since your purchase

3. How to Request a Refund

To request a refund, email us at BanrkuptcyForumHelp@gmail.com with:

• Your account email address
• The case ID or order number
• The reason for the refund request
• If court-rejected: a copy of the court's rejection notice

Refunds are processed within 5-7 business days and will appear on the same credit card used for the original purchase.

4. Coupon-Discounted Purchases

If you purchased with a coupon code, the refund amount will be the amount you actually paid (after the discount was applied), not the full $49.95.

5. Contact

Questions about refunds? Contact us at BanrkuptcyForumHelp@gmail.com or call 202-800-1899.